Table of Contents
INTRODUCTION: The Digital Soft Sell
Part I: The Social Media Scene
Chapter 1: Definition & Purpose
Chapter 2: Reality vs. Virtuality
Chapter 3: Business Benefits
Chapter 4: The Participants
Part II: The Playing Field
Chapter 5: The Social Media Mix
Chapter 6: Properties – Your Digital Real Estate
Chapter 7: Common Social Activities
Part III: Social Strategy
Chapter 8: Planning Makes Perfect
Chapter 9: Target Audience
Chapter 10: Communication Objectives
Chapter 11: Social Media – One Choice Among Many
Chapter 12: Knowing When to Use Social Media
Chapter 13: The Social Media Plan
Part IV: Campaign Management
Chapter 14: Social Site Selection
Chapter 15: Promotional Activities
Chapter 16: When It Makes Sense to Pay
Chapter 17: Strategic Timing
Part V: Tracking Results
Chapter 18: Measuring Social Media’s Value
Chapter 19: Review, Analysis & Interpretation
Part VI: Skills & Ingredients
Chapter 20: Rules of Engagement
Chapter 21: The Social Media Toolkit
Chapter 22: Submissions & Posts
Chapter 23: Food for Thought
Chapter 24: Managing Your Time
Part VII: Where Do We Go from Here?
Chapter 25: Trends & Predictions
Includes: SOURCES, GLOSSARY and INDEX

